How can I return something?

You have a cooling-off period of 30 days after receipt to return your order.

Products can only be returned if they are in their original condition and undamaged. If the items have been used by the buyer, removed from the plastic packaging, encumbered or damaged in any way, the right to cancel within the meaning of this section shall lapse.

If you cancel an order after it has already been shipped, you will have to return the shipment and you will also be responsible for the costs of return shipping.

Return quickly and cheaply with our returns service:

1. Go to the returns page by pressing the button below:
   Return Send
   
2. Enter your order number, for example 81256
   
3. Enter your zip code
4. Click on search order and click next
   
5. Select the service point where you want to drop off your parcel.
6. Select which products you are going to return and select the reason for return. We process the return shipment using this online form, processing additions and corrections to an already sent form (afterwards by e-mail or telephone) is administratively not possible for us.
   
7. Click on 'Pay and download Return Label'. You will be redirected to the payment provider where you can pay. You print the return label on an A4 sheet and stick it on the package.
8. Take the package to the store/service point you selected and drop off the package.

After cancellation of the order, the total amount paid for the order will be refunded within 14 days to the account used for the order (provided that the product has been received in good order). If an order consists of multiple products and not all products are returned, only the full purchase price of the returned product will be refunded.

If you choose not to use our cheap return service, you can of course also deliver your order to a store / service point. At the store / service point you deliver your package with the return and here you pay directly for your package. The store or service point creates the shipping label for you. Please note that you pay a price from 7.95 for the return:

1. Download the return form and add it to the package. This way, upon receipt, we have all the necessary and correct information together to quickly and correctly process the return shipment.
   We process the return shipment using this form; processing additions and corrections to a form that has already been sent (subsequently by email or telephone) is not administratively possible for us.
2. Mail us what you are returning so that we know what we have to refund you. This way you also have proof. We will confirm the return shipment by email. You can return your shipment to us immediately after sending the email.
3. Take the package to the nearest mailbox or drop it off at the post office. You will bear the costs of the return shipment yourself €7.95 for a package via PostNL or bPost.

Our return address
itsOkay
Church plate 11
3313LC DORDRECHT
The Netherlands

After cancellation of the order, the total amount paid for the order will be refunded within 14 days to the account used for the order (provided that the product has been received in good order). If an order consists of multiple products and not all products are returned, only the full purchase price of the returned product will be refunded.

Our return policy:

• Enclose the completed return form with the return shipment. If this form is not fully completed, we cannot process the return request, or we will process it with a delay.

• To qualify for a refund or exchange, the returned product must be in its original condition (plastic and box intact) and with labels attached.

• The product must not show any signs of use. We reserve the right to refuse returned items if there is a suspicion that the items have already been used or have been damaged through no fault of our own.

• A return shipment must be provided with a Track & Trace code. Also keep the proof of shipment that you receive at the parcel point.

Status of your return

As soon as we have received your return, you will receive an email from us. And we will ensure that you have the amount to be refunded in your account within 14 days.

Warranty

We always do our utmost to ensure the quality of our products. And because we are busy with this day and night, we also dare to take full responsibility when the quality is insufficient. If a product is returned to us, our assessment team will get to work on it and you will hear within 5 working days whether your complaint is justified.

Do you need a new/different product? Or is there another reason why you would like to receive your order again? Then you can mention this on the return form.

To ask?